Outdoor Clothing & Equipment Experts In Canada Since 1997!

Warranty and Returns

All the products we sell have a lifetime warranty against manufacturers’ defects and workmanship for the life of the product with the exception of footwear, which has a one-year warranty. If a warranty is required, we will repair or replace the product for you at no cost (shipping fees may apply). 

Warranty items may be brought into any of our stores or mailed to the following address:

Eco Outdoor Sports 
Product Return and Exchange Dept. 
2136 West 4th Avenue 
Vancouver, B.C. 
V6K 1N6 
1-866-886-7456

Note: Please allow up to 6 weeks for processing warranties. 

If you have any questions about our warranty, return or exchange policy, please email us at customerservice@ecooutdoorsports.com or call us at 1-866-886-7456. 

Returns and Exchanges

Merchandise purchased from the online store may be returned by mail postdated within 14 days of receiving the merchandise. Items must be in *New Condition with a copy of the original purchase receipt in the package.

Eco Outdoor Sports will not be responsible for products damaged or lost in transit. Returns and exchanges cannot be made at any of our retail stores however, you may bring the items to one of our stores and they will arrange transport back to our office. The retail stores cannot process the refund on the spot. 

Merchandise purchased from the retail locations must be returned to our retail location in Vancouver within 14 days of purchasing. If you cannot make it to the retail store, you must contact the store from which you made the original purchase to arrange for a return. 

*New Condition: Items must be unworn (aside from trying on), intact, and absent of any odour including but not limited to: perfumes/colognes, cigarette smoke, etc. All tags must be intact and attached to the item. 

Any item not adhering to the above return policy will be shipped back at the receiver’s expense. 

Please do not send return items by anything other than regular surface post unless otherwise instructed by the staff. In cases where reimbursement is due, unless otherwise instructed, Eco will only cover the regular post shipping charges. 

Clearance Items

Clearance items are sale items discounted by 30% or more. Clearance items must be returned with the tags still attached and a copy of the original receipt within 14 days of purchase for an exchange or an in-store credit only.

 

Returning by Mail

Shipping within Canada

All return shipping costs are the responsibility of the customer. Return items must be sent prepaid via Regular Parcel Post or a courier of your choice. If the package is sent back postage due, your refund will be the total less return postage cost. Please insure your parcel adequately to accommodate for potential loss or damage during transit. If you are shipping via Canada Post, insuring your parcel will also allow you to track it. 

If you are sending merchandise back for an exchange, please include written authorization to charge the credit card for return shipping. 

Note: We cannot accept cheques or CODs and your parcel will be refused.

Shipping outside of Canada

Return items from outside Canada must be shipped prepaid, by insured Surface Mail postdated within 14 days of receiving the merchandise in its original packaging in new condition with the tags still attached and a copy of the original purchase receipt. Please write "Canadian Goods Returning" on the outside of the package to avoid unnecessary delays. 

If you are sending merchandise back for an exchange, please remember to include sufficient payment for the return postage. Please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment. 

Mail Returns to this address: 

ECO Outdoor Sports 
Product Return and Exchange Dept. 
2136 West 4th Avenue 
Vancouver, B.C. 
V6K 1N6 
1-866-886-7456

Note: Please include a brief note on why you are returning the product and an email address in which we may notify you on the progress of your return.

Shipping From Eco Outdoor Sports.

Please be aware that shipping through Canada Post does not guarantee shipping dates and times. Express Post and Regular/Expedited post are simply standards of service offered by Canada Post. 

Eco Outdoor Sports does not use courier services for delivery. Customers wanting courier service should contact our customer service department. Customers will have to arrange for their own pick ups and payments to couriers.

 

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